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DETAILS YOU SHOULD KNOW

FOR A DREAMLIKE VACATION IN SERFAUS-FISS-LADIS

All important information at a glance!

Prices

Prices

All prices are in Euro per apartment/day with a pre-defined *minimum occupancy. Prices are exclusive of resort tax and end-of-stay cleaning fee. For each additional person in the apartment we charge € 10.00 - € 20.00 per person and day.

Resort Tax

Resort Tax

The resort tax of € 2.60 is charged separately. Children born in or after 2001 are free of charge.

Length of Stay

Length of Stay

Hand towels, shower towels and kitchen towels are changed once per week during a 7-day stay. If you stay 14 days the apartment will be cleaned after 7 days (changing bed linen, hand towels, shower towels and kitchen towels).

Short Stay Surcharge

Short Stay Surcharge

For short stays up to 6 nights.

Bread Delivery Service

Bread Delivery Service

On request we offer daily delivery of fresh bread (information and price list available at your apartment). Bread can be ordered in advance by 7.00 pm at the entrance (complete order form). The next morning your freshly baked bread is delivered to your apartment door.

Check-in/Check-out

Check-in/Check-out

On your day of arrival the apartment is available from 4.00 pm. Earlier check-in is possible if the apartment is ready for occupancy.
Please leave your apartment on the day of departure by 10.00 am.
Please let us know if you arrive later than at 6.00 pm.

Hotel Entrance & Reception

Hotel Entrance & Reception

The hotel entrance can be opened only with your key. Please take your key always with you if you leave the hotel.
The reception of Alpenapart Alexander is open daily from 07.30 am to 10.30 am, on check-in days longer.

Elevator, Safe, Telephone

Elevator, Safe, Telephone

  • Elevator
    Thanks to the elevator you reach your apartment and all other areas easily.

  • Safe
    Please use the room safe for your valuables. Read instructions in the information booklet at your apartment.

  • Telephone
    Call the reception to activate your direct dialing telephone. Press 0 for local and international calls, wait for the dialing tone and then dial the number.
    Germany 0049 / Netherlands 0031 / Switzerland 0041 / Belgium 0032

Pets

Pets

Pets are allowed only in summer: surcharge € 15.00 per dog per day (food not included)

Down Payment

Down Payment

We kindly ask you to make a down payment via money transfer:

  • 1st payment after receiving the booking confirmation
  • further down payments according to information in the booking confirmation
  • remaining amount has to be paid in cash directly at the hotel – credit card or EC card payments are not available at the moment

Room Bill

Room Bill

Please settle your room bill already on the evening prior to departure in order to avoid delays on the day of departure. The amount has to be paid in cash directly at the hotel – credit card or EC card payments are not available at the moment.

Bank & Cash Machine

Bank & Cash Machine

The Raiffeisenbank Ladis is located in the village center. 2 cash dispensers are available as well in the center (Raiffeisenbank Ladis, mountain lift cash desk).

Bank hours in winter:
Monday, Wednesday, Friday: 08.00 am – 12.00 noon

Bank hours in summer:
Monday, Wednesday, Friday: 08.00 am – 12.00 noon

Apartment Waste

Apartment Waste

Please don't store your waste on the balcony due to hygienic reasons. Please take your apartment waste to the refuse containers and separate it for recycling.

Parking

Parking

Parking lots are available for our guests in front of the house.

Cancellation Terms

Cancellation Terms

... according to the Austrian Hotel Industry.

  • 3 months prior to arrival: free of charge
  • 3 months to 1 month prior to arrival: 40% of the total booking amount
  • 1 month to 1 week prior to arrival: 70% of the total booking amount
  • 1 week or less prior to arrival: 90% of the total booking amount

Travel Cancellation Insurance

Travel Cancellation Insurance

To be on the safe side we strongly recommend you to take out a travel cancellation insurance. More details available here.

General Terms & Conditions

General Terms & Conditions

The general terms and conditions of the Austrian Hotel Industry (AGBH 2006) apply for all legal questions - www.hotelverband.at.

Doctors, Pharmacy, Emergency Numbers, ...

Doctors, Pharmacy, Emergency Numbers, ...

  • Pharmacies
    All doctors in Serfaus-Fiss-Ladis have an in-house pharmacy where you get all kinds of medicine. See contact data (Doctors).

    Stadt-Apotheke zur Mariahilf in Landeck
    T 0043 5442 62234

    Apotheke Pontlatz in Landeck
    T 0043 5442 62737

  • Doctors
    In case of a severe illness you can contact the doctor directly:

    General practitioners:
    Dr. Stengg in Fiss – Private doctor, in-house pharmacy
    T 0043 5476 6090

    Dr. Schalber in Serfaus - Private doctor, in-house pharmacy
    T 0043 5476 6544

    Dr. Köhle in Serfaus - Private doctor, in-house pharmacy
    T 0043 5476 53000

    Dr. Krehn in Ried – Health service doctor
    T 0043 5472 22110

    Dr. Plangger in Prutz - Health service doctor
    T 0043 5472 6202

  • Dentists
    Dr. Antretter in Prutz - dentist
    T 0043 5472 2377

    DDr. Csobod in Ried - dentist
    T 0043 5472 21255

  • Hospital
    Public Hospital: St. Vinzenz in Zams
    T 0043 5442 600

    Private Hospital: Medalp in Imst
    T 0043 5418 51100
    24-hour hotline: 0043 699 16119988

  • Emergencies
    Medical emergency service (daily at night-time and Friday to Sunday)
    T 141 or Ambulance T 144

  • Emergency Numbers
    Fire brigade: 122
    Police: 133
    Ambulance: 144
    Mountain rescue: 140

No Smoking

No Smoking

We kindly ask our guests NOT to smoke in the rooms and apartments as all apartments are non-smoking areas. Please use the balcony or terrace for smoking. Thank you in advance!

Indoor Pools, Outdoor Pools & Lakes

Indoor Pools, Outdoor Pools & Lakes

  • Indoor pools
    Aqua Dome Therme Längenfeld / Ötztal (68 km)
    Freizeitanlage Feichten / Kaunertal (21 km)
    Alpenquell-Erlebnisbad Sammnaun / duty-free area, Switzerland (40 km)


  • Swimming pools at Hotels in Serfaus-Fiss-Ladis:
    Please note that there is no car traffic allowed in Serfaus. Leave your car at the entrance to the village.  
    Geiger's Posthotel in Serfaus, T 0043 5476 6261
    Hotel Amadeus Micheluzzi in Serfaus, T 0043 5476 6101
    Kinderhotel St. Zeno in Serfaus, Tel  0043 5476 6328
  • Outdoor pools and swimming lakes in the surroundings:
    Serfaus: heated outdoor pool, water slide (3 km)
    Ladis: "Überwasser" natural swimming lake (2 km)
    Kaunerberg: "Schnadiger Weiher" natural swimming lake (16 km)
    Prutz: heated outdoor pool, water slide (9 km)
    Ried: swimming lake, water slide (7 km)
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