Everything about your holiday, arrival and fresh bread service.
Info about your booking in our apartments in Ladis.
Until what time can we check into our apartment? What about laundry? What rolls are in the bread bag? Can we bring our dog? And what if not all guests come? You have the questions and we have the right answers.
CANCELLATION GUARANTEE WINTER 2021/22
Valid for all bookings made from Monday, 26th of September 2021.
Valid for all stays between 12th of December 2021 till 30th of April 2022.
- You can cancel or postpone your holiday for winter 2021/22 up to 14 days before arrival without giving a reason.
Furthermore, a free cancellation or rebooking is possible UNTIL THE ARRIVAL DAY under the following conditions:
- Border closures
- Official closure of cable cars and service businesses
- Official closures of accommodation facilities
A Covid19- disease is not a reason for free cancellation!
Play it safe when planning your holiday and make use of the protection offered by European travel insurance. More information can be found here.
The apartment prices are for the specified number of persons, excluding local tax and final cleaning.
Short stay surcharge
The local tax in Serfaus-Fiss-Ladis is € 2,60 per person and night.
For bookings for the year 2021: All persons up to and including the year of birth 2005 are subject to local tax.
For bookings for the year 2022: All persons up to and including the year of birth 2006 are subject to local tax.
The local tax obligation refers to the date of arrival, not the date of booking!
The guest is liable for incorrect personal data.
Hand towels, shower towels and tea towels are changed once a week for stays of 7 days.
For a stay of 14 days, the laundry (bed linen, hand, shower and tea towels) will be changed after 7 days.
Fresh bread roll service
On request, we offer a daily fresh bread roll service. The rolls can be ordered at the Suitepad until 10:00 a.m. the day before and will be hang on your room door the next morning in a bread bag.
We will be happy to arrange our breakfast basket for you, it contains -
Light and dark pastries, butter, milk, cream cheese, cereals, sausage, spread, cheese, jam, Nutella and honey.
Check-in & check-out
The apartments are available for check-in from 4:00 p.m. on the day of your arrival. Earlier check-in is possible if the apartment is already available for occupancy.
We kindly ask you to leave your apartment by 10:00 a.m. on the day of your departure.
We kindly ask you to let us know if you intend to arrive after 6 p.m.
Quick check-in from home! Our friendly reception team will send you a link when you book.
Hotel entrance & reception
The hotel entrance can only be opened using your key. Please always take your key with you when leaving the hotel.
The reception at the Alpenapart Alexander is staffed daily from 07.30 a.m. to 10:30 a.m., on arrival days longer.
You have a safe in your room for your valuables. The instructions you will find in the information tablet in your apartment.
Please inform the reception to activate your extension. For local and long-distance calls, first press 0, wait for the dial tone and dial the number.
Germany: 0049, Netherlands: 0031, Switzerland: 0041, Belgium: 0032
Are only allowed during the summer for an extra charge of € 20.00 per dog per day (without food).
We kindly request you to make the following deposits by bank transfer:
1. deposit after receipt of the reservation confirmation
- Payment at the reception is possible in cash, debit or credit card.
We kindly ask you to settle your invoice at the reception the day before you leave in order to avoid delays on the departure day.
There is one ATM machine in the centre of the village and one at the cable car ticket office.
Opening times in the Winter:
Monday, Wednesday, Friday: 8:00 - 12:00
Opening times in the Sommer:
Monday, Wednesday, Friday: 8:00 - 12:00
Please do not place rubbish on the balcony. For hygienic reasons, we kindly ask you to take any rubbish to the containers and to separate it.
Our guests can use the parking spaces in front of the buildings.
We kindly ask our guests not to smoke in any apartment or room. You are more than welcome to smoke on the balcony or terrace. Many thanks for your understanding.